Hey, there’s someone we’d like you to meet. It’s Kendra Shimmell, who we’re excited to introduce as the new head of the Service ...
“Trust the process!” That’s what we tell ourselves because as designers we often rely on tried and tested tools, methods and standards to help ...
Jeff Sussna is an internationally-recognized systems thinker and IT expert, combining engineering expertise with an ability to bridge business, ...
In my early twenties, I lived in a substance-induced haze until a tragic overdose and death of a close friend started to clear my fog. As I processed ...
At this year’s Service Experience Conference, it was clear: playtime is over. Service design has matured. We must get out of the sandbox. It’s now...
Birgit Mager has watched service design evolve since the mid-nineties, and has been hugely influential in its development. She holds the first service...
More and more companies are exploring service design with external consultancies or by building in-house teams. In the past couple years, as we’ve ...
Managing a customer’s journey across time and touchpoint is a labor of love. Attempting to manage different journeys for different customer types ...
It feels great to see and map the experiences that customers have; you suddenly have a handle on what’s really happening from their perspective. But...
Anna Pohlmeyer is assistant professor in the Department of Industrial Design at TU Delft where she also co-chairs the Delft Institute of Positive ...
What are the big trends in service management that service designers need to know? Dr. Mary Jo Bitner, Professor and Executive Director, Center for ...
What does it take to make a customer experience delightful? Sprig CEO and co-founder, Gagan Biyani, will be at our Service Experience Conference to ...
