His insight into customer behaviors—plus a solid grounding in business analysis and a mastery of design methods—allows Brandon to help organizations define and design more meaningful experiences for their customers.
Brandon has over a decade of experience developing new experiences for products and services across the digital and real-world touchpoints. He’s keynoted, presented, and conducted workshops at such conferences at MX: Managing Experiences, the Service Design Network Conference, User Interface 16, and UXWeek.
Brandon co-authored Subject to Change: Creating Great Products and Services for an Uncertain World and was named one of Business Week’s “Twenty-One People Who Will Change Business”.
He also has a love of Excel that is unnatural for a designer.